Refund Policy

SWAG INC Refund Policy

Dear [Customer's Name],

Thank you for your message. I want to clarify our policy regarding exchanges and refunds. While we do offer exchanges, please remember that all sales are final, and we do not provide refunds.

To qualify for an exchange, the following conditions must be met:
1. You must have a valid receipt.
2. The item must be in its original packaging.
3. All tags should remain attached, and the garment must be undamaged.

We appreciate your understanding and adherence to these policies. If you have any further questions or need assistance, feel free to reach out.

Best regards,  
MedStyle Scrubs

Eligibility for Refunds

We accept refund requests for items that meet the following conditions:
✔️ The item is unused, in its original packaging, and in the same condition as received.
✔️ The request is made within , e.g., 14 days, of receiving your order.
✔️ Proof of purchase (receipt or order confirmation) is provided.

Non-Refundable Items

🚫 Personalized or custom-made items (unless defective).
🚫 Gift cards and sale/clearance items.
🚫 Used or damaged items not caused by transit or manufacturer defects.

How to Request a Refund

1️⃣ Contact our support team at Info@substanceswithamazinggoodness.orgwith your order details.
2️⃣ If your refund is approved, we’ll provide return instructions.
3️⃣ Once we receive and inspect the item, we’ll process your refund back to your original payment method.

Refund Processing Time

🔄 Refunds typically take , e.g., 5-10 business days , and Store Credit will be issued/to reflect in your account. Processing times may vary depending on your bank or payment provider.

Damaged or Incorrect Items?

If you receive a defective or incorrect item, please reach out to us immediately. We’ll make it right by offering a replacement or full refund at no extra cost.

For any questions, feel free to contact us at 442-229-2382. We’re here to help!

SWAG INC – Wellness Made Easy, Guaranteed! 🎁✨